In this article, Triadic Group explores the key AI trends that are setting the stage for the future of contact centers, providing a strategic blueprint for organizations to leverage AI for enhanced customer interactions, operational efficiency and business growth! more

The latest innovations from BLOX Digital are making paywalls smarter and more dynamic, ensuring that the journey from casual visitor to paying subscriber is seamless — and successful. more

This year, publishers should lean hard on the 2024 elections to grow revenue and readership. Creative Circle Media Solutions developed a proven tool to deliver that in 2020. And all Creative Circle apps work on any website. more

Pugpig suggests ways news publishers can entice young social media audiences to develop a direct relationship with them to acquire first-party data and drive revenue. more

LNP Media Group, based in Lancaster, Pennsylvania, has reached an agreement with SCS to install the Community Advertising System (CAS). more

Expanding ad sales and readership takes continual strategic planning and a steady stream of fresh engagement ideas. That’s why Metro’s newly redesigned SearchBook is configured to provide newspaper teams with both sales planning and creative support in one user-friendly package. more

When the decision was made to switch the Spanish edition of HuffPost to a new CMS system to be installed by Xalok, four simultaneous challenges were put on the table. This success story shows how the move maintained all the functionality of the current website, while integrating it with the capabilities of the Xalok CMS. more

Are you using the right techniques to measure and optimize your digital advertising? When you invest so much in paid media and your online presence, knowing what works and what doesn’t is essential.  more

Can a 9-year-old understand how press freedom protects democracy? We at Kid Scoop say “Absolutely!” Take a look at this Kid Scoop page for your newspaper. more

During a panel at the ACES: The Society for Editing national conference in San Diego on Friday, AP Stylebook Editor Paula Froke announced that Merriam-Webster is now the Stylebook’s official dictionary, among other updates.  more

CitySpark, Inc., the leading provider of local event listings and management solutions for publishers, today announced the successful recent acquisition of SceneThink, Inc., an audience engagement company providing publishers with advanced event curation and cutting-edge audience balloting technology.   more

The shift toward data-driven strategies is undeniable, and understanding the importance of growing first-party data is a vital step toward thriving in this new era. At the heart of this transformation lies a fundamental — yet often overlooked — truth: the immense value of collecting email addresses. more

PopMount wants to help members of America's Newspapers get ahead of third-party companies that are pirating your content and benefiting financially without your permission! more

How are automated weather warnings helping Advance Local’s newsrooms? Content generated for the papers by automated weather warnings is very new. But, based on the experiences at NJ.com, there are at least three distinct wins! more

Did you know that Column now offers three distinct pricing plans to accommodate publishers of all shapes and sizes nationwide? Schedule a call with our team to find out which plan is the best fit for your paper. more

CDO Magazine reports that pageviews have skyrocketed by 60%, following its transition to two CMS products from Quintype. In addition, the number of monthly active users has doubled, indicating a significant increase in user engagement. more

The Center Square newswire, a project of the nonprofit Franklin News Foundation, launches an updated platform for readers nationwide more

The delicate balance between achieving long-term control in a particular location and mitigating short-term exposure in an ever-changing market has become a pivotal aspect of strategic real estate planning. more

FT Strategies and Northwestern University have travelled across three continents, over eight months to research what 18- to 25-year-olds think about today's news. The report was recently launched at an exclusive, expert event which you are invited to watch on-demand now. more

Come along to The Pugpig Pub in Mega’s Town Square for the latest mobile trends and insights plus product demos of Pugpig’s latest and greatest apps for The New Orleans Advocate, The Boston Globe and The Atlanta Journal-Constitution. more