Circulators, the future of subscriber customer service has arrived, and it's set up to revolutionize your operations. Mobilize.AI's cutting-edge AI virtual agents represent a paradigm shift, bringing in a new era of efficient, cost-effective and professional subscriber experiences.
Introducing the newspaper industry's first-ever AI capable of handling inbound home delivery and digital subscription inquiries, as well as making outbound retention calls for start-verification, grace billing and credit card declines — all with uncanny human authenticity. These scripted intelligent virtual agents boast an infinite memory, seamlessly integrate with circulation billing systems, minimize errors and provide a human-like experience.
Revolutionizing home delivery and subscription services
Mobilize.AI has introduced groundbreaking AI virtual agents that can handle home delivery inquiries, digital subscription questions and much more — in 29 languages, including English and Spanish. These virtual agents utilize cutting-edge artificial intelligence to engage in scripted conversations that sound remarkably human. With infinite memory and the ability to autonomously integrate with any circulation billing system, these AI assistants can single handedly perform the entire job of a full-time agent. Importantly, Mobilize.AI does not use generative AI, so its agents never go off-script and “hallucinate.”
No more abandoned calls, ever
One of the biggest challenges newspaper circulation departments encounters is dealing with spikes in call volumes, which often result in long hold times and then abandoned calls for frustrated subscribers. With Mobilize.AI's virtual agents working tirelessly 24/7/365, you'll never have an abandoned call again. These AI assistants can handle an unlimited number of concurrent conversations with instant scalability up or down to meet fluctuating call volumes, to ensure every subscriber gets prompt and personalized service.
Minimizing errors and management overhead
Mobilize.AI's virtual agents deliver a compelling new dimension to existing IVR technology. Monitored and optimized by the Mobilize.AI customer success team, the system continuously learns and improves. The virtual agents require no training, management or motivation. They can understand complex subscriber inquiries and provide accurate responses by leveraging advanced natural language processing and machine learning algorithms.
A key advantage of these AI virtual agents is their ability to update a customer’s information within your circulation billing systems with no errors. Whether processing subscription changes, starting a new order, updating billing details, resolving delivery issues or handling retention efforts, these assistants directly integrate with existing systems, eliminating manual intervention.
Driving profitability and subscriber loyalty
By utilizing our interactive AI virtual agents, you can realize substantial cost savings while boosting efficiency and, therefore, customer satisfaction. In today's rapidly evolving landscape, embracing cutting-edge technologies like Mobilize.AI's virtual agents is critical for maintaining a competitive edge. By offering exceptional customer experiences and streamlining operations, newspapers can maximize profitability, future-proof your businesses and cultivate long-term subscriber loyalty.
Embrace the future of customer service
Don't let outdated systems hinder your performance. Explore Mobilize.AI's intelligent virtual agents and revolutionize how you handle inbound inquiries and outbound retention efforts. Embrace the future of customer service, unlock new realms of operational efficiency and drive sustained profitability for your newspaper. Adopting AI virtual agents does not mean the end of your live agents; in fact, it allows for more advanced training, enhanced skill sets and a much more efficient and effective level 2 team supporting your customers and their experience. Additionally, every system can be programmed for immediate transfers to a live agent when the virtual agent cannot handle the customer issue, or when a customer requests a live agent. Virtual agents can seamlessly integrate into your overall customer experience journey.
Bill Hartford is a VP of marketing and sales at Triadic Group, a leading provider of consulting and AI solutions for the publishing industry. With over 30 years of experience in newspaper circulation operations, he is passionate about leveraging cutting-edge technology to drive operational excellence.
To learn more about Mobilie.AI’s groundbreaking virtual agents, contact him at bill.hartford@triadicgroup.com or 708-476-9433.
