How do newsrooms talk to readers when they’ve really screwed up? With process, transparency, and trust

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How do news organizations respond when they screw up?

I’m not talking about a we-misspelled-someone’s-name level of screw-up, the sort of mistake that can be addressed with a quick edit and a correction. I’m talking about a big screw-up — the kind that makes readers raise fundamental doubts about an outlet and how they do their work.

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