In the competitive world of digital media, customer retention is the ultimate metric. For subscribers, a failed login, missed delivery, or billing issue can quickly lead to cancellation. Here are five critical capabilities digital media call centers need to master to drive efficiency and loyalty. more

It’s been over three years since generative AI became widely available. The increased uptake of AI tools has a particularly significant benefit for local newsrooms. With AI to help speed up basic newsroom tasks and even manage entire workflows, journalists can spend more time reporting out in the community. more

The Alliance for Audited Media is launching a clearer, more consistent way to look at audience engagement within and across channels — one that balances scale with transparency and reflects how audiences actually interact with news brands today. more

For many newspaper operations, affidavits aren’t just a compliance obligation. They’re a daily drain on time, supplies and productivity. In-house notaries often spend hours printing, stamping, scanning and filing public notice affidavits, especially when those documents are managed across multiple offices. That’s where SIGNiX is helping. more

Entering 2026, transactions are likely to remain steady rather than surging, with success driven less by timing the market and more by aligning the right asset with the right owner. more

In 2026, news media organizations are competing in a paradox: audiences demand speed, clarity and convenience, yet they are more skeptical than ever about what they see. The practical result is that visuals now sit at the top of the decision funnel, not only because they win attention in crowded feeds, but because they act as a credibility cue. more

The best CMS platform feels like a natural extension of your team. It should anticipate your needs, clear away obstacles and give you more time to focus on what you do best: creating impactful content. The latest release of BLOX NXT is packed with updates that make your workflows smoother, smarter and more collaborative. more

Publishers create trusted, meaningful content — but too often, third-party companies profit from that content without permission. PopMount helps media companies try to stay ahead of that. more

Frankfurter Allgemeine Zeitung (FAZ) is one of Europe’s most respected national daily newspapers. FAZ recently partnered with Mather to implement the Sophi User Paywall Engine, leveraging real-time AI to optimize paywall decisions and drive subscription growth. more

Report for America announced today its selection of 2026 newsroom partners, who will receive holistic support: a dedicated Report for America corps member to provide essential community coverage, as well as tailored training and tools to promote financial sustainability in a challenging local news landscape. Journalists are now invited to apply for these open positions. more

July 4, 2026, will mark the 250th anniversary of the signing of America’s Declaration of Independence. At a time when political division runs high across the nation, this historic celebration gives local newspapers and advertisers a unique opportunity to connect with their communities and celebrate what unites us. more

No fees. Journalist-driven entries. New investigative category. Entries accepted until Feb. 16. more

Success in 2026 requires a “Search Everywhere” approach that ensures data is accurate, structured and authoritative enough for large language models to reference with confidence. AdCellerant can help you navigate this new landscape successfully. more

The main reason for your company’s existence is to make a profit and/or achieve its journalistic mission. If it needs a new change strategy to achieve its aims, then the staff — all of the staff — need to be aligned to the strategy. Here are some helpful tips on constructing a high-performing team roster. more

USA TODAY leveraged its national reach to gather zero party data and thousands of opt-ins for its sponsor, while also securing multi-million-dollar revenue. more

North East Media has gone live on the MyType platform, completing the migration of 30 news sites and marking a major step in the company’s digital evolution. more

Let’s face it: 2025 was a tough year for the publishing industry. In such a turbulent environment, how do publishers stay afloat? more

During Pugpig's recent Customer Summit in London, presenters focused on three core questions many publishers are grappling with: how to sustain audience reach as search declines, how to build products people return to habitually, and how to respond to the growing influence of AI across discovery, distribution and production. more

Winning complex, high-value advertising accounts isn’t about simply selling impressions. It’s about having a strategic, repeatable playbook that positions your premium inventory and unique audience as an indispensable driver of ROI. more

Learn proven strategies to find and secure sponsors for your email newsletter, boost revenue and monetize your audience effectively. more