VoicePort, LLC, a leading customer self-service automation software provider serving the newspaper and subscription industry, has acquired Innovative Systems Design Inc. (ISD Chatterbox).
ISD has a proven track record in serving the newspaper industry since 1987. Its products and services align with VoicePort’s product portfolio.
According to Chris Mann, VoicePort president and CEO, "VoicePort and ISD offer similar products and have made similar advances in technology and products. This acquisition mirrors the current convergence to digital and consolidation happening throughout the newspaper industry over the past several years, making this the perfect time for the acquisition. We expect increased speed to market with an improved breadth of technology for clients."
The acquisition of ISD fits into VoicePort's mission: "Offer subscription-based businesses the technology and scale needed to provide exceptional personalized, omnichannel automated customer service interactions that enable organizations to achieve ROI targets, and improved customer satisfaction metrics while building brand identity,” said Mann. "The acquisition will give us more resources to deliver on that promise."
For more information, contact Chris Mann at cmann@voiceport.net
