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Newspaper in Indiana improves customer experience for public notice

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Kendal Hampton is the administrative assistant at Fort Wayne Citilink, the public transportation operator for the Fort Wayne and Allen County metro area in Indiana. One of the many tasks that falls on Hampton’s shoulders is posting public notices in Fort Wayne’s local newspaper — the Journal Gazette — for all of Citilink’s board and committee meetings.

About a year ago, Hampton received an email from the Journal Gazette informing her that they’d decided to start using a system called Column for managing their public notice orders.

“At first I was like, okay, is this actually going to be easier for me to do?” Hampton recalled. “I was probably thinking, great, another thing I have to learn, but as soon as I went into Column and checked it out, it was a heck of a lot easier.”

Find out how Hampton took to the change here

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